FAQs

What is CX 360?

CX 360 offers 360-degree customer experience for our clients (owners of built and natural assets, engineers, regulators, citizens) in a seamless web-based platform. Users can view and interact with complex engineering solutions in a simpler and sustainable fashion anytime-anywhere. Our customers use CX 360 for various types of engagement, such as public meetings, trainings, seminars, design thinking, project meetings, and others. Here is an example of a CX 360 public meeting : https://cx360.arcadis.com/v/QXw1LPK21L8


What are the various features of CX 360?

CX 360 offers a complete immersive experience with various basic and advanced features.


Our most popular features include,
  • Images
  • Videos
  • PDFs
  • Maps
  • Dashboards
  • 3D Model Tools (BIM)
  • 3rd party applications and websites

Additionally, users can collaborate through,
  • Live Chats
  • Group chats
  • Live Presentations
  • Phone Calls
  • Whiteboards
  • Forms
  • Online Surveys

We also enhance user experience by providing,
  • Custom 360 Backgrounds
  • Audio Guide
  • Video Tutorials
  • Password Protection
  • Site Disclaimers
  • White labeling

What are the various solutions offered within CX 360?

Currently, we offer following 3 solutions for our customers:

  • 360 Meeting - A platform for meetings such as public meetings, project meetings, and design thinking workshops.
  • 360 Training - A platform for trainings such as stakeholder trainings, audit trainings, and technical trainings.
  • 360 Conference - A platform for conferences, seminars, trade shows, and technical fairs. Within this solution we can also include vendor displays.

How secure is CX 360 in terms of confidentiality?

Security is very important to the CX 360 team. We are GDPR compliant and abide by US privacy standards.
This solution has two viewing options. A link can be configured to be accessible by all or it can be password protected. Our public meeting solution is accessible by everyone, whereas our project meetings, workshops, or seminars are typically password protected.


Who do I need to contact?

Please submit your enquiries or any questions you might have to our Request Form.
Upon completion, one of our CX 360 members will get in touch with you soon.


Where can I find some examples?

Please visit our solutions page in our CX 360 website. Our solutions page can be accessed by selecting the Solutions option from the link of menu options.


What is the mode of delivery? What is the outcome?

CX 360 is delivered by a team of qualified people who will help you design and implement CX 360. We will start by going through our visual scoping process where we will outline the 360 environment and specify which features will fit your needs. Upon completion of the visual scoping process, you will receive an estimated cost and schedule for your consideration. If you decide to continue with CX 360, we will pair you with a team member who will implement your visual scoping document.
Once your CX 360 platform goes live, you will receive monthly usage reports and technical support during the lifecycle of your CX 360 platform.


Is CX 360 mobile and desktop friendly?

Yes, CX 360 can easily be accessed from desktop, tablets, and mobile devices from your web browsers, without needing to download any application.


What are the benefits?

CX 360 provides an easy to use enhanced user experience for your public meeting, project meeting, training, or conference. This experience increases public engagement by 10x when compared to the traditional methods for public engagement.